Pre-sales service
1. Demand analysis and consultation
Demand assessment: Provide equipment selection consultation based on the customer's application scenarios, industry needs and technical requirements to help customers choose suitable equipment.
2. Quotation and contract signing
Quotation provision: Provide detailed equipment quotation according to customer needs.
Contract signing: Clarify the terms of the sales contract with the customer to ensure the rights and interests of both parties.
3. Customized solutions
Equipment customization: Provide customized solutions for equipment according to the customer's special needs.
4. Training
Training arrangements: Provide basic equipment operation training for the customer's operators before delivery.
Services during sale
1. Equipment delivery and installation
Equipment delivery: Ensure that the equipment is delivered to the customer on time according to the contract arrangement.
On-site installation and commissioning: Provide customers with equipment installation and commissioning services.
2. On-site operation guidance
Equipment use training: Provide equipment operation training and on-site operation guidance for customers' operators.
3. Software configuration and upgrade
Software installation and configuration: According to the needs of the equipment, help customers install and configure the software system of the test equipment, and provide necessary software upgrade support.
After-sales service
1. Technical support and consultation
24/7 technical support: Provide technical support around the clock through telephone, email, online chat, etc. to solve problems encountered in a timely manner.
Remote support: Provide problem diagnosis and solutions through remote desktop, video conferencing, etc.
On-site support: Provide on-site technical support and dispatch engineers to the site for equipment repair.
2. Warranty and repair service
Equipment warranty: Provide free equipment repair service during the warranty period. Provide paid repair service for equipment outside the warranty period.
Emergency repair service: Provide emergency response in the event of equipment failure to ensure that the equipment is quickly restored to operation.
3. Regular maintenance and calibration
Regular inspection and maintenance: Provide regular inspection and maintenance services for equipment.
Equipment calibration: Provide regular calibration services for test equipment.
4. Equipment upgrade and transformation
Hardware upgrade: Provide hardware upgrade services according to customer needs or technological advances in equipment.
Software upgrade: Provide regular upgrades of equipment software and add new functions.
5. Accessories replacement and supply
Spare parts support: Provide spare parts supply required for equipment.
Accessories replacement service: Provide accessories replacement service when the equipment fails.
6. Technical training and update
Continuous training: Provide customers with regular technical training, training and support for new functions and new technologies.
7. Customer satisfaction tracking
After-sales return visit: Regularly return customers to collect feedback and improve services.